FAQ

1. How to Place an Order

Follow these easy steps to complete your purchase:

Browse & Select Products: Explore our product catalog and choose the items you’d like to buy.

Add to Cart: Click on the “Add to Cart” button for each item you want to purchase.

Review Your Cart: When you’re ready to checkout, open your cart to double-check item details, quantities, and prices.

Finalize Checkout: Click “Proceed to Checkout”, provide your shipping information, select a payment method, and complete your payment to confirm your order.

2. Payment Security

Completely secure! We ensure the safety of your payment details through two major safeguards:

Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, adhering to global security standards for handling cardholder data.

We use advanced end-to-end encryption technology, which fully protects your credit card information, billing address, and other payment-related details. Every transaction is guaranteed to be 100% secure.

3. Order Processing & Delivery Time

The process is broken down into two stages:

Order Processing: After your payment is confirmed (usually within 12 hours), we will process and ship your order within 2 business days.

Delivery Time:

Domestic Orders: Standard delivery takes 3–8 business days.

International Orders: Delivery may take 5–22 business days, depending on your location and customs clearance.

4. Order Tracking

Yes, real-time tracking is available:

Once your order is dispatched, we will send you a tracking number to your registered email. You can also find the tracking number in the “Order History” section of your account.

Use the tracking number on the carrier's official website (e.g., UPS, DHL) to view the real-time status of your order, including the estimated delivery date.

5. Shipping Fees

We provide free standard shipping on all orders—there’s no minimum order requirement.

6. Product Assembly

No assembly required! All products come fully assembled before shipment. Simply unbox the product, and it will be ready to use in less than 1 minute—no tools or extra steps needed.

7. Return Policy

We offer a 30-day return policy on all items:

If you're not satisfied with your purchase, you can initiate a return request within 30 days of receiving the product.

We cover all return shipping costs.

8. Contact Customer Service

For any questions or concerns, feel free to reach out to our customer service team via email:

Email: gywbe50384@outlook.com

Tips for Faster Assistance: Be sure to include your order number (if applicable) and a detailed description of your issue (e.g., order issues, return requests) in your email.

Response Time: Our support team will get back to you within 48 business hours (Monday–Friday, excluding public holidays).